|
8.30 |
Registration and networking |
|
|
9.00 |
Welcome from the Chairman
James Roper, Chief Executive, IMRG
Intervention event: your thoughts on tomorrow's retail environment
Using the TurningPoint voting system
|
|
|
The Vision |
|
9.10 |
Retail 2020: trends and vision for the retail sector
- Matching customer expectations and innovation in technology
- Industry leaders in innovation
- Retail stores – designing and planning for a digital age
- The high street – where do we go from here?
Anita Balchandani, Partner, OC&C Strategy Consultants
|
|
|
9.30 |
The digital revolution: UK retailing at the tipping point
- The worldwide web: how can you harness its power to unlock revenue opportunities?
- The pace of change: who is setting it, and how can you keep up?
- How is the customer using online and mobile channels to shop and share information?
Peter Fitzgerald, Director of Retail, UK, Google
|
|
|
9.50 |
Connected world: the next retail battleground
- What they want; when they want; where they want; how they want
- Multi-channel as a seamless and transparent experience
- Holistic technology architecture and business operating blueprint
- Innovation focused on the final touch point, the last few yards
- Consumer driven SLAs, and insights through their lens
Bob Willett, Chairman, MetaPack
|
|
|
10.10 |
PANEL DISCUSSION:
Trends in retail and thoughts from the voting session
A panel of speakers will discuss their thoughts on current and future developments in the retail arena, and highlight some of the key findings from the delegate poll.
Anita Balchandani, Partner, OC&C Strategy Consultants
Peter Fitzgerald, Director of Retail, UK, Google
Gideon Lask, Founder and CEO, BuyaPowa
Howard Bryant, CFO, Glasses Direct
|
|
|
10.30 |
Refreshments and networking
|
|
|
Driving the Change: Disruptive Technologies
|
|
11.00 |
Impact of technology innovation on our understanding of the store
- What are the technological innovations which will have the greatest impact on store design and customer experience in the next 10 years?
- Creating moments of interaction and an experience which drive people to the store
- Developing a separate experience for the store which cannot be found online
Dr Tim Denison, Director of Retail Intelligence, IPSOS Retail Performance
|
 |
|
11.20 |
Contactless at Clintons
- Trends in contactless payments, and insight into how we will pay in the future
- Trialling contactless at Clintons – reasons, uptake and feedback
- Thoughts on and lessons from the nationwide rollout
Rob Brown, Group ePOS Systems Manager, Clinton Cards
|
|
|
11.40 |
The rise of mobile ecommerce
- Mobile sites and apps; building multi-channel customer loyalty
- Integrating mobile technology with customer experience
- Case study examples
Adam Levene, Chief Strategy Officer, Grapple
|
|
|
12.00 |
PANEL DEBATE: Payments of the future
- How will we pay in the future – will there be differences in store and offline?
- The role of different technologies – what factors influence their take-up
- What kind of companies will provide the payment mechanisms, who will have access to the data, and who will take a slice of the transaction?
Rob Brown, Group ePOS Systems Manager, Clinton Cards
Adam Levene, Chief Strategy Officer, Grapple
Julian Niblett, Head of Retail Operations Development, Boots
|
|
|
12.40 |
Lunch and networking
|
|
|
A Revolution In Store
|
|
1.40 |
INTERVIEW: Bringing the online into the store
An interview with Jonny Hewlett, UK Managing Director, Diesel
This wide ranging interview will discuss how to drive footfall to your stores using your other channels, and how to provide a unified cross-channel
experience for your customers. Up for discussion will be ecommerce, mcommerce, social commerce, fcommerce, iPads, phones and more.
|
|
|
2.00 |
A step change in store design
- Edutainment, experience, interaction
- New materials, new designs, new applications
- Learning from the market leaders in store experience
Tim Greenhalgh, Chief Creative Officer, FITCH
|
|
|
2.20 |
The future of retail... or how retail is the future
Traditional retail's future lies in its ability to provide the catalyst for the creation of a sense of community. It is only by embracing this responsibility while directly engaging with disruptive technologies can physical retail continue to thrive.
Today's consumers often consider a broad range of factors when making purchase decisions. Decisions are often based upon non-tangible criteria tied to brand identity, feel good factor, or quality of the experience. Increasingly this decision process is being informed by social media. The net result is that products and experiences are increasingly judged by the same criteria that might have been used 100 years ago.
How the return of traditional values, through non-traditional channels, is shaping the modern shopping experience.
Barry Hughes, Vice President, HOK
|
|
|
Navigating the Web
|
|
2.40 |
Navigating eCommerce Data
- Understanding the economics of online retail
- Why eCommerce businesses stop growing
- How to use data to drive profitability
Michael Ross, Director, eCommera
|
|
|
3.00 |
Networking and refreshments
|
|
|
3.30 |
Leveraging multi-channel retailing
- Understanding the power of multi-channel retailing
- How to integrate online and offline
- Future strategies and directions
Ruben Alonso, Systems Manager, Crew Clothing Co
|
|
|
Where Next for Retail Property
|
|
3.50 |
A roadmap for retail property
Justin Taylor, CEO, UK Retail & Leisure Teams, Cushman & Wakefield
|
|
|
4.00 |
Using unused retail property: keeping the high street alive
Mark Hughes-Webb, Managing Director, BrandHub
|
|
|
4.10 |
The retailer's view
Jeremy Collins, Head of Retail Development, John Lewis
|
|
|
4.20 |
The shape of things to come
Peter Drummond, Chief Executive, BDP and President, BCSC
|
|
|
4.30 |
PANEL DISCUSSION:
Is this the death of the high street?
What next for the shopping centre and retail park?
- Visions for the high street of the future
- Shopping centres and out-of-town developments
- Who will dominate the high street – services or products?
- Increasing local difference – avoiding the clone effect
- Avoiding terminal decline – attracting customers back
- What will happen to all the unused retail property?
- Reinventing the store experience to reinvigorate the high street
Justin Taylor, CEO, UK Retail & Leisure Teams, Cushman & Wakefield
Mark Hughes-Webb, Managing Director, BrandHub
Jeremy Collins, Head of Property, John Lewis
Peter Drummond, Chief Executive, BDP and President, BCSC
|
|
|
5.10 |
Chairman's summation remarks and end of conference
|
|
|
|
|
|
|
Sponsors
|
|
<![CDATA[
<p class="centretext">Your browser does not support frames.</p>
]]>
|
|
|
Partners
|
|
<![CDATA[
<p class="centretext">Your browser does not support frames.</p>
]]>
|
|
|
|
